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Steps to Troubleshoot a Computer Not Connecting to the Internet
- Check Physical Connections: Ensure that all cables are properly connected and that the Ethernet or Wi-Fi adapter is enabled.
- Restart the Computer: Sometimes a simple restart can resolve connectivity issues.
- Check Network Settings: Verify that the computer is obtaining an IP address and that DNS settings are correct.
- Disable and Re-enable Network Adapter: Right-click on the network adapter in the device manager and select disable, then enable it again.
- Reset Network Configuration: Use the command prompt to release and renew the IP address (ipconfig /release, ipconfig /renew).
- Check Firewall and Antivirus Settings: Disable these temporarily to rule out any restrictions causing the issue.
- Run Network Troubleshooter: Use Windows Network Diagnostic tool or a third-party network troubleshooting tool.
- Update Network Drivers: Ensure that network adapter drivers are up to date.
- Test Internet Connection on Another Device: Check if the issue is with the computer or the network itself.
- Consult with Network Administrator: If the issue persists, involve the network administrator for further assistance.
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