What steps would you take to troubleshoot a computer that is not connecting to the internet?

1 Answers
Answered by suresh

Steps to Troubleshoot a Computer Not Connecting to the Internet

  1. Check Physical Connections: Ensure that all cables are properly connected and that the Ethernet or Wi-Fi adapter is enabled.
  2. Restart the Computer: Sometimes a simple restart can resolve connectivity issues.
  3. Check Network Settings: Verify that the computer is obtaining an IP address and that DNS settings are correct.
  4. Disable and Re-enable Network Adapter: Right-click on the network adapter in the device manager and select disable, then enable it again.
  5. Reset Network Configuration: Use the command prompt to release and renew the IP address (ipconfig /release, ipconfig /renew).
  6. Check Firewall and Antivirus Settings: Disable these temporarily to rule out any restrictions causing the issue.
  7. Run Network Troubleshooter: Use Windows Network Diagnostic tool or a third-party network troubleshooting tool.
  8. Update Network Drivers: Ensure that network adapter drivers are up to date.
  9. Test Internet Connection on Another Device: Check if the issue is with the computer or the network itself.
  10. Consult with Network Administrator: If the issue persists, involve the network administrator for further assistance.
Answer for Question: What steps would you take to troubleshoot a computer that is not connecting to the internet?