suresh Customer Support Executive Interview Question: What is your approach to resolving customer complaints and how do you handle difficult customers?
As a Customer Support Executive, my approach to resolving customer complaints revolves around active listening, empathy, and prompt resolution. When a customer approaches me with a complaint, I make sure to listen actively to their concerns, demonstrate empathy towards their situation, and work towards finding a satisfactory solution in a timely manner.
When dealing with difficult customers, I understand the importance of remaining calm and composed. I focus on de-escalating the situation by acknowledging their frustration, empathizing with their feelings, and reassuring them that I am there to help resolve their issue. I strive to find common ground with difficult customers and guide the conversation towards a constructive resolution.
Overall, my approach is to prioritize customer satisfaction by addressing complaints effectively, showing empathy towards customers' concerns, and handling difficult situations with professionalism and patience.
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