What experience do you have with handling difficult or upset customers?

Receptionist Interview Question: What experience do you have with handling difficult or upset customers?

As a receptionist, I have had significant experience in handling difficult or upset customers in a professional and courteous manner. I understand the importance of remaining calm and empathetic when dealing with customers who may be upset or unhappy with the service they have received. I actively listen to their concerns, validate their feelings, and work towards finding a satisfactory resolution to the issue at hand. Communication is key in these situations, and I always strive to maintain a positive and helpful attitude while addressing their needs. Additionally, I have been trained in conflict resolution techniques and remain composed under pressure to ensure a positive customer experience.