Sure! Here is a sample answer to the question in SEO friendly HTML format:

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Tell me about a time when you had to deal with a difficult customer in a previous job. How did you handle the situation?

During my time working at XYZ Bank, I encountered a particularly difficult customer who was unhappy with a fee that had been charged to their account. The customer was frustrated and agitated, and it was clear that they felt unfairly treated.

To handle the situation, I remained calm and empathetic, actively listening to the customer's concerns. I acknowledged their frustration and assured them that I would do everything in my power to address the issue promptly.

I carefully reviewed the customer's account history and explained the reasoning behind the fee, providing clear and transparent information. I then offered to waive the fee as a gesture of goodwill and to retain the customer's satisfaction.

By demonstrating understanding, addressing the problem directly, and offering a solution that aligned with the bank's policies, I was able to de-escalate the situation and restore the customer's trust in our services.

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