Tell me about a challenging technical problem you have faced while providing IT support, and how you resolved it

When working as an IT Support Engineer, I encountered a challenging technical problem where the company's network experienced frequent and unexplained outages. The issue was causing disruption to the employees' work and productivity.

To resolve this problem, I first conducted a thorough network analysis to identify any potential issues. I discovered that there were conflicts in the IP address assignments within the network, leading to intermittent connectivity problems.

After identifying the root cause, I planned a strategy to reconfigure the network settings and implement a more robust IP address management system. I also set up regular network monitoring to quickly identify and address any future issues.

By carefully troubleshooting and implementing these solutions, I successfully resolved the network outages, resulting in improved network stability and increased productivity for the company.