When dealing with a difficult passenger on board who is being disruptive or non-compliant with crew instructions, it is important to remain calm and composed. Firstly, I would politely approach the passenger and attempt to resolve the situation calmly by listening to their concerns and trying to address them. If the passenger continues to be disruptive, I would involve other crew members to assist in managing the situation. It is important to prioritize the safety and comfort of all passengers on board, and I would follow established protocols and procedures to handle the situation effectively.
Overall, maintaining professionalism, being assertive yet respectful, and following proper guidelines are key components of successfully managing difficult passengers on board an aircraft.
Please login or Register to submit your answer