Could you provide an example of a time when you had to handle a difficult employee situation, and how did you resolve it?

Answer:

During my time as a manager at [Previous Company], I encountered a difficult employee situation when one of my team members continually missed deadlines and had a negative attitude towards their work. To address this issue, I first held a one-on-one meeting with the employee to discuss their performance and understand any underlying concerns.

After identifying the root cause of the problem, I worked with the employee to set specific and achievable goals, provided additional training and support where needed, and implemented a performance improvement plan. I also made sure to consistently provide feedback and guidance to help the employee stay on track.

Through open communication, constructive feedback, and continuous support, the employee was able to improve their performance, meet deadlines, and demonstrate a more positive attitude towards their work. This experience taught me the importance of patience, empathy, and proactive problem-solving in managing difficult employee situations.