1. What is Siebel?

Siebel is a customer relationship management (CRM) software application used by organizations to manage their customer interactions, sales, and marketing activities.

2. What is a Siebel repository?

The Siebel repository is a collection of database tables and columns that define the structures necessary for Siebel applications to work. It defines the data model used by Siebel, including objects, business components, applets, screens, and views.

3. What is a business component in Siebel?

A business component represents a logical business entity, such as a contact, opportunity, or account, in the Siebel application. It defines the structure and behavior of a business entity and is used in various Siebel operations.

4. What is an applet in Siebel?

An applet is a user interface component in Siebel that presents data from business components to users and allows them to interact with it. It defines the layout and functionality of a view, including fields, buttons, and controls.

5. What are the types of views in Siebel?

Siebel supports three types of views: form views, list views, and picklist views. Form views display detailed information, list views display multiple records in a table-like format, and picklist views show a selection of values for a field.

6. What is a join in Siebel?

A join in Siebel is used to link two or more tables or business components together based on a common field. It enables retrieving and displaying data from multiple tables in a single query.

7. What is the difference between a join and a link in Siebel?

In Siebel, a join is a database-level relationship between tables, whereas a link is a logical relationship between business components. Joins are used for querying data, while links define the relationships and navigation between business components.

8. What is a workflow in Siebel?

A workflow in Siebel is a series of predefined steps that automate and streamline business processes. It can be used to automate tasks, send notifications, update records, and enforce business rules.

9. How do you create a new applet in Siebel?

To create a new applet in Siebel, you need to define the applet’s layout, fields, controls, and bindings. This can be done using the Siebel Tools application, which provides a graphical interface for creating and modifying Siebel components.

10. What is a business service in Siebel?

A business service in Siebel is a reusable component that encapsulates business logic and functionality. It can be invoked from various Siebel components, such as workflows, applets, or business objects, to perform specific operations.

11. How do you deploy a Siebel application?

Deploying a Siebel application involves configuring the Siebel Server, setting up the database schema, and deploying the necessary files and components. This process is typically done using Siebel Deployment tools and following the deployment guide provided by Oracle.

12. What is a business object in Siebel?

A business object in Siebel is a logical grouping of business components that represent a specific business entity or process. It provides a higher-level view of the data and operations related to the entity or process.

13. How do you customize Siebel applications?

Siebel applications can be customized using Siebel Tools, which allows modifying the data model, user interface, business logic, and workflows. Customizations can include adding new fields, changing layouts, creating new applets/views, or modifying existing functionality.

14. What are the file extensions used for Siebel extension files?

Siebel extension files use various file extensions for customization purposes. The most commonly used extensions are .srf (for Siebel repository files), .ert (for Siebel extension repository files), and .cfg (for Siebel configuration files).

15. How do you import data into Siebel?

Data can be imported into Siebel using tools like Siebel Data Import Wizard or Enterprise Integration Manager (EIM). These tools allow mapping and importing data from external sources into the Siebel database.

16. What is a Siebel server?

A Siebel server is a component of the Siebel architecture that runs the business logic and handles the processing of user requests. It manages the communication between the user interface, database, and other components of the Siebel application.

17. What is an integration object in Siebel?

An integration object in Siebel is a representation of a data structure used for integrating Siebel applications with other systems. It defines the format, structure, and content of data exchanged between Siebel and external applications.

18. How do you enable client-side scripting in Siebel?

Client-side scripting can be enabled in Siebel by setting the necessary configuration parameters in the application. This can be done by modifying the Siebel configuration files or using the Siebel Tools application.

19. What is a Siebel business rule?

A Siebel business rule is a predefined set of conditions and actions that govern the behavior and validation of data in Siebel. It can be used to enforce business logic, perform field validations, or trigger workflow processes.

20. What is the role of Siebel administrator?

A Siebel administrator is responsible for managing and maintaining the Siebel application environment. This includes tasks like deploying application updates, configuring servers, managing user access, troubleshooting issues, and monitoring system performance.

1. What is Siebel Universal Inbox?
Siebel Universal Inbox is a central location where all incoming messages, notifications, emails, tasks, and appointments are consolidated for users. It provides a unified view of all incoming communication.

2. What are the different types of business services in Siebel CRM?
The different types of business services in Siebel CRM are:

– Workflow
– Integration
– Business Process
– EAI
– Assignment
– Workflow Policy

3. What is the use of the EIM (Enterprise Integration Manager) in Siebel CRM?
EIM is a comprehensive set of tools that allow you to perform high-speed, large-volume data imports and exports with Siebel CRM. It is used for batch data extraction, transformation, loading, and validation.

4. Explain the difference between Picklists and Multi-Value Groups (MVGs) in Siebel CRM.
Picklists in Siebel CRM allow users to select values from a predefined list. They are typically used for single-value fields. MVGs, on the other hand, allow users to select multiple values from a predefined list. They are used when a field can have multiple associated values.

5. What is join specification in Siebel CRM integration?
Join specification is used to define the join expression between business components in Siebel CRM integration. It determines how records from one business component are related to records in another business component.

6. What is Call Center CTI (Computer Telephony Integration) in Siebel CRM?
Call Center CTI allows Siebel CRM to integrate with telephony systems. It enables automatic screen-pop, click-to-dial, call routing, and other telephony-related functions within Siebel CRM.

7. What is the purpose of Siebel Tools in the Siebel CRM architecture?
Siebel Tools is a development environment used to configure, customize, and extend the Siebel CRM application. It allows developers to modify the metadata and create custom objects, workflows, business services, and more.

8. What is the use of a drilldown report in Siebel CRM?
A drilldown report in Siebel CRM allows users to navigate from a summary report to a detailed report by clicking on a specific data point. It provides a hierarchical view of data and helps in analyzing trends or investigating specific data elements.

9. How can you enable field level auditing in Siebel CRM?
Field level auditing can be enabled in Siebel CRM by setting the Audit Level property for a field to “Data Only.” This captures changes made specifically to that field and maintains a history of its values.

10. What are the types of indexes available in Siebel CRM?
The types of indexes available in Siebel CRM are:

– Bitmap index
– B-tree index
– Unique index
– Composite index
– Text index

11. Explain the concept of user properties in Siebel CRM.
User properties in Siebel CRM are used to customize the behavior of the application for specific users or groups. They allow the modification of predefined behavior without making changes to the underlying Siebel code.

12. What is the difference between a pick applet and a MVG applet in Siebel CRM?
A pick applet is used to display and select values from a predefined list for a single-value field. On the other hand, a MVG applet is used to display and select multiple values from a predefined list for a multi-value field.

13. How can you debug workflows in Siebel CRM?
Workflows in Siebel CRM can be debugged by setting breakpoints at desired workflow steps or business services. Debugging can be performed using the Workflow Process Simulator or by enabling the Siebel Server log for workflow events.

14. Explain the concept of Siebel Assignment Manager in Siebel CRM.
Siebel Assignment Manager is a rule-based engine that automates the process of assigning sales leads, service requests, and other work items to the appropriate individuals or teams. It uses predefined assignment rules and data values to determine the most suitable assignee.

15. How do you implement business process automation in Siebel CRM?
Business process automation in Siebel CRM can be implemented using workflow processes. Workflow processes define a series of steps and conditions to automate business tasks, such as lead qualification, order processing, or case resolution.

16. What are the different types of workflows in Siebel CRM?
The different types of workflows in Siebel CRM are:

– Workflow process
– Workflow policy
– Workflow program
– Workflow batch program
– Dynamic workflow

17. How can you create a dynamic drilldown in Siebel CRM?
A dynamic drilldown in Siebel CRM can be created by configuring drilldown object definitions and specifying drilldown expressions. It allows users to navigate to different views or applets dynamically based on specific conditions or data values.

18. What is the use of Integration Object in Siebel CRM?
Integration Object is a business service object that defines the structure and format of data to be exchanged with external systems in Siebel CRM integration. It allows data transformation, validation, and mapping between Siebel and non-Siebel systems.

19. How can you integrate third-party applications with Siebel CRM?
Third-party applications can be integrated with Siebel CRM using various methods, such as web services, EAI connectors, HTTP adapters, data mapping, or custom business services. Integration can be achieved through point-to-point connections or by using middleware platforms.

20. What is the use of Configuration Management in Siebel CRM?
Configuration Management in Siebel CRM allows administrators to define, manage, and track changes made to the application configuration. It provides version control, impact analysis, and deployment capabilities to ensure streamlined management of application changes.