Can you walk me through a recent project you led as a Senior Business Analyst and the key outcomes achieved?

Senior Business Analyst Interview Question: Can you walk me through a recent project you led and the key outcomes achieved?

As a Senior Business Analyst, one of the recent projects I led involved conducting a thorough analysis of our company's customer relationship management system to identify areas for improvement and optimize customer engagement.

The key steps I took in this project included gathering requirements from key stakeholders, analyzing data to identify trends and patterns, and collaborating with the IT team to implement necessary changes.

The key outcomes achieved from this project were a 20% increase in customer retention rates, a 15% improvement in customer satisfaction scores, and a 10% reduction in response times to customer inquiries. Overall, these improvements resulted in a more efficient and effective customer engagement process for our company.

By successfully leading this project, I demonstrated my ability to analyze complex data, collaborate with cross-functional teams, and drive positive business outcomes through strategic analysis and implementation.