Can you share an example of a time when you effectively resolved a conflict between employees or teams?

During my tenure as Head of HR at [Company Name], I encountered a situation where two teams were constantly at odds due to miscommunication and differing goals. To address this conflict, I initiated thorough communication sessions with the team leaders to understand the root cause of the issue. After identifying the key factors contributing to the conflict, I facilitated a team-building workshop to improve mutual understanding and collaboration between the teams.

By encouraging open dialogue and fostering a culture of respect and empathy, I was able to mediate the conflict and establish a more harmonious working relationship between the employees. As a result, both teams were able to align their objectives and work together effectively towards a common goal, ultimately boosting productivity and morale within the organization.