Answer:

During my previous role at XYZ Company, I encountered a situation where I had to work with a difficult team member. This individual had a tendency to be confrontational and resistant to collaboration, which created tension within our team.

To address this issue, I first made an effort to understand the root cause of the team member's behavior. I invited them for a one-on-one meeting to discuss their concerns and listened attentively to their perspective. By validating their feelings and showing empathy, I was able to establish a sense of trust and openness.

Next, I worked on building a rapport with the team member through regular communication and feedback sessions. I provided constructive feedback in a respectful manner and recognized their contributions to the team. Additionally, I encouraged open communication and transparency within the team to foster a supportive and inclusive environment.

Through patience, empathy, and effective communication, I was able to gradually improve the working relationship with the difficult team member. Eventually, they became more cooperative and engaged in the team's collaborative efforts, leading to a more harmonious and productive work environment for everyone.

This experience taught me the importance of addressing interpersonal conflicts proactively and with empathy, as well as the value of building trust and fostering a positive team dynamic even in challenging situations.