Assistant Manager Interview Question: Conflict Resolution Example

As an assistant manager, one of the key responsibilities is handling conflicts between team members effectively. Here is an example of how I resolved a conflict between team members in a previous role:

Scenario:

During a team project, two team members had a disagreement over the allocation of tasks and responsibilities. This disagreement led to tension within the team and was affecting the overall progress of the project.

Resolution Steps:

1. Listen and Acknowledge: I met individually with each team member to understand their perspective on the issue and acknowledge their feelings.
2. Facilitate Communication: I organized a team meeting where both team members had the opportunity to express their thoughts and feelings in a constructive manner.
3. Identify Common Ground: I identified areas of agreement between the two team members and encouraged them to focus on finding common ground.
4. Find a Resolution: I helped the team members come to a compromise that was acceptable to both parties and aligned with the project goals.
5. Follow-Up: I monitored the progress of the team members and provided support to ensure that the conflict did not resurface.

Ultimately, by actively listening, facilitating communication, and guiding the team members towards a resolution, I was able to successfully resolve the conflict and maintain a positive team dynamic.