Can you provide an example of a time when you had to resolve a conflict between team members and how did you handle it?

Example of Resolving Conflict Between Team Members

During my time as an Assistant Manager, I encountered a situation where two team members had a disagreement over how to approach a project deadline. The conflict was escalating and impacting team morale and productivity.

To address this issue, I first met individually with each team member to understand their perspectives and concerns. I actively listened to their points of view and emphasized the importance of collaboration and professionalism in the workplace.

Next, I organized a team meeting where I facilitated an open and honest discussion between the two team members. I encouraged them to communicate openly, express their opinions constructively, and find common ground to resolve the conflict.

Through effective mediation and conflict resolution techniques, I helped the team members identify areas of agreement and create a mutually agreeable solution. I also implemented a plan to improve communication and teamwork moving forward, such as setting clear expectations and establishing a protocol for conflict resolution.

By addressing the conflict proactively and promoting a positive team dynamic, we were able to successfully resolve the issue, restore team harmony, and achieve our project goals together.