Interview Question: Can you provide an example of a time when you had to make a tough decision as a General Manager and how you handled it?
As a General Manager, I faced a challenging situation where I had to make a tough decision regarding downsizing the workforce to improve the company's financial performance. It was a difficult choice as it directly impacted the lives of many employees.
To handle this situation, I first thoroughly analyzed the financial situation of the company and the reasons for the downsizing. I then communicated transparently with the affected employees, explaining the reasons behind the decision and offering support in finding new opportunities.
I also ensured that the downsizing process was conducted in a fair and respectful manner, providing severance packages and assistance with job search to those affected. Throughout the process, I remained empathetic and approachable, listening to the concerns of the employees and addressing them to the best of my ability.
In the end, while it was a tough decision to make, it was necessary for the long-term sustainability of the company. The experience taught me the importance of balancing business needs with compassion and effective communication in tough situations.
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