Sure! here's an SEO-friendly HTML answer for the interview question "Can you provide an example of a time when you had to handle a difficult situation with a team member or guest? How did you resolve it?" with the focus keyword "difficult situation":

```html

Handling a Difficult Situation with a Team Member or Guest

During my previous role as a team leader in a customer service department, I encountered a difficult situation with a team member who was consistently underperforming in handling customer complaints. This led to negative feedback from guests and a strained team dynamic.

To resolve this issue, I scheduled a one-on-one meeting with the team member to discuss the challenges they were facing and provided additional training and support to improve their performance. I also implemented a peer mentoring program where experienced team members could offer guidance and support to their peers.

By addressing the root cause of the underperformance and providing the necessary resources and support, the team member was able to improve their skills and attitude towards their work. This not only resolved the difficult situation but also improved team morale and customer satisfaction.

Overall, my ability to effectively address and resolve difficult situations with team members or guests is a testament to my problem-solving skills and commitment to fostering a positive work environment.

```

In this HTML answer, the focus keyword "difficult situation" is strategically placed in the content and meta description to enhance the SEO optimization for search engines.