Answer:

During my tenure as an HR Executive, I encountered a challenging employee relations issue where two team members had a conflict that was disrupting the workflow of the entire department. I promptly scheduled a private meeting with each employee to listen to their perspectives and understand the root cause of the issue.

After careful investigation, I identified that the conflict stemmed from a miscommunication on project responsibilities. I facilitated a constructive discussion between the employees, fostering open dialogue and encouraging them to find common ground.

By actively listening to their concerns, providing mediation, and outlining clear expectations moving forward, I was able to successfully resolve the conflict and restore collaboration within the team. This experience helped me develop strong conflict resolution skills and reinforced the importance of proactive employee relations management.