Can you provide an example of a time when you had to deal with a difficult housekeeping staff member, and how did you handle the situation?

Dealing with Difficult Housekeeping Staff Member

One example of a challenging situation I faced was when a housekeeping staff member consistently failed to perform tasks to the required standard. To address this issue, I implemented a clear and constructive performance improvement plan.

Firstly, I scheduled a one-on-one meeting with the staff member to discuss their performance concerns. I provided specific examples of areas where they were falling short and explained the expectations moving forward.

Next, I offered additional training and support to help the staff member improve their skills and productivity. I also set achievable goals and milestones for them to reach within a specified timeframe.

Throughout the process, I maintained open communication with the staff member, providing regular feedback and encouragement. I made it clear that I was there to help them succeed and grow in their role.

As a result of this proactive approach, the staff member was able to make significant improvements in their performance and eventually became a valuable member of the housekeeping team.