Can you provide an example of a time when you had to communicate highly technical information to a non-technical senior executive?

Interview Question: Can you provide an example of a time when you had to communicate highly technical information to a non-technical senior executive?

During [specific project or situation], I was tasked with explaining a complex technical issue to a senior executive who did not have a background in technology. In order to effectively communicate the information, I followed these steps:

1. Simplified the information: I broke down the technical details into simpler terms that the senior executive could easily understand. I focused on the key points and avoided using jargon.
2. Visual aids: To further clarify the information, I created visual aids such as charts, graphs, or diagrams to help illustrate the concepts being discussed.
3. Connected to business impact: I emphasized the business implications of the technical issue, showing how it related to the company's goals and bottom line. This helped the executive see the importance of the information.
4. Encouraged questions: I encouraged the senior executive to ask questions throughout the discussion to ensure that they were following along and to address any confusion immediately.

By following these steps, I was able to successfully communicate highly technical information to a non-technical senior executive, leading to a better understanding of the issue and informed decision-making.