Can you provide an example of a situation where you had to handle a difficult patron and how you resolved the issue?

1 Answers
Answered by suresh

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Handling Difficult Patrons - Interview Question Example

Handling Difficult Patrons - Interview Question Example

One example of a situation where I had to handle a difficult patron was when a customer was unhappy with the service they received at our restaurant. The customer was upset about the wait time and the quality of their food.

To resolve the issue, I approached the customer calmly and listened to their concerns without interrupting. I apologized for the inconvenience and offered to replace their meal or provide a discount on their bill. I also ensured that the rest of their dining experience was pleasant by checking on them periodically and addressing any other requests they had.

By taking a proactive approach and showing empathy towards the customer's dissatisfaction, I was able to turn the situation around and leave the patron satisfied with their overall experience at the restaurant.

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Answer for Question: Can you provide an example of a situation where you had to handle a difficult patron and how you resolved the issue?