Sure! Here is an SEO-friendly HTML format for the interview question:

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Answer: Situational Example of Handling a Difficult Guest Complaint

During my time working in the hospitality industry, I encountered a difficult guest complaint at a busy restaurant. The focus keyword was "difficult guest complaint". The customer was unhappy with the service received and raised their concerns in a confrontational manner.

To address the situation, I remained calm and listened attentively to the guest's complaint, validating their feelings. I apologized for the inconvenience and assured them that I would work to resolve the issue promptly.

I initiated immediate action by offering a complimentary meal or drink as a gesture of goodwill. I also actively communicated with the kitchen and service staff to ensure that the guest's subsequent orders were served promptly and accurately.

By taking quick and effective steps to address the guest's concerns, I was able to turn the situation around. The guest ended up leaving the restaurant satisfied and even left positive feedback on a review platform afterwards.

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In this example, the focus keyword "difficult guest complaint" is included in the meta description and relevant sections of the answer to optimize it for search engines.