Can you provide an example of a difficult employee performance issue you have successfully resolved in the past, and how did you handle it?

Answer:

During my time as an HR Manager, I encountered a challenging employee performance issue with an individual who consistently missed deadlines and exhibited a negative attitude towards their work. To address this issue, I scheduled a one-on-one meeting with the employee to discuss their performance concerns in a constructive and non-confrontational manner.

During the meeting, I actively listened to the employee's concerns, identified the root cause of their behavior, and collaborated with them to develop a performance improvement plan. This plan included clear and measurable goals, regular check-ins, and additional support and resources to help the employee succeed.

Through consistent communication, feedback, and coaching, I was able to help the employee improve their performance, meet deadlines, and adopt a more positive attitude towards their work. Ultimately, the employee successfully resolved their performance issues and became a valuable member of the team.

By approaching this difficult employee performance issue with empathy, patience, and a focus on collaboration and development, I was able to drive positive results and foster a more productive work environment.