Sure, below is an SEO-friendly HTML answer for your interview question with the focus keyword "customer complaint" appropriately used:

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Successful Resolution of a Customer Complaint

One example of a time when I successfully resolved a customer complaint was when a client was dissatisfied with the product they had purchased due to a shipping delay.

The customer reached out to me via email expressing their frustration, and I immediately acknowledged their concerns, empathized with their situation, and assured them that I would address the issue promptly.

I investigated the delay, identified the root cause, and provided the customer with a detailed explanation along with a sincere apology. I offered them a partial refund as a goodwill gesture to compensate for the inconvenience caused.

By effectively communicating with the customer, demonstrating empathy, taking ownership of the problem, and providing a satisfactory resolution, I was able to turn the negative experience into a positive one and earn the customer's trust and loyalty.

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In this HTML answer, the focus keyword "customer complaint" is used naturally throughout the content, including in the title and the description meta tags for optimal SEO optimization.