Can you explain the steps you would take to troubleshoot and resolve a computer that is not connecting to the internet?

Steps to Troubleshoot and Resolve a Computer Not Connecting to the Internet

As a Desktop Support Engineer, here are the steps you can take to troubleshoot and resolve a computer not connecting to the internet:

1. Check the physical connections: Ensure that all cables are securely connected to the computer and the network device.
2. Restart the computer and network equipment: Sometimes a simple restart can resolve connection issues.
3. Check network settings: Verify that the computer is connected to the correct network and that the network settings are configured correctly.
4. Run network diagnostics: Use built-in network diagnostic tools to identify connection problems.
5. Check for driver updates: Make sure that network adapter drivers are up to date.
6. Disable and re-enable the network adapter: Sometimes, disabling and re-enabling the network adapter can resolve connectivity issues.
7. Reset TCP/IP stack: Use command prompt commands like ipconfig /release and ipconfig /renew to reset the TCP/IP stack.
8. Check for firewall or antivirus interference: Disable firewall or antivirus software temporarily to check if they are blocking the internet connection.
9. Test connectivity on another device: Check if other devices can connect to the internet using the same network to isolate the issue.
10. Contact the ISP: If the issue persists, contact the Internet Service Provider to check for any network outages or configuration issues on their end.

By following these troubleshooting steps, you can effectively diagnose and resolve internet connectivity issues on a computer as a Desktop Support Engineer.