Can you explain the key differences between Siebel Tools and Siebel Application?

1 Answers
Answered by suresh

Key Differences Between Siebel Tools and Siebel Application

When discussing Siebel CRM, it is important to understand the key differences between Siebel Tools and Siebel Application.

Siebel Tools:

  • Siebel Tools is the development environment used to customize and configure the Siebel CRM application.
  • It is used by developers and administrators to design the application's data model, business logic, user interface, and workflows.
  • Changes made in Siebel Tools impact the underlying structure and behavior of the CRM application.

Siebel Application:

  • Siebel Application refers to the end-user interface of the Siebel CRM system.
  • It is the front-end interface that users interact with to access customer data, perform tasks, and generate reports.
  • Changes made in Siebel Application are visible to end users and affect how they interact with the CRM system.

In summary, Siebel Tools is the development environment for configuring the CRM application, while Siebel Application is the user-facing interface through which users interact with the CRM system.

Answer for Question: Can you explain the key differences between Siebel Tools and Siebel Application?