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Addressing Major Quality Issue in a Project - Interview Question

During a previous project, I encountered a major quality issue when the final product did not meet the client's expectations due to a coding error that went unnoticed during the testing phase. This was a critical issue as it jeopardized the project's success and client satisfaction.

To address this issue, I immediately conducted a thorough review of the codebase to identify the root cause of the error. Once identified, I collaborated with the development team to implement a comprehensive testing plan to ensure all potential issues were resolved. Additionally, I communicated transparently with the client, taking responsibility for the oversight and outlining the steps being taken to rectify the situation.

By addressing the quality issue proactively and transparently, we were able to rectify the error efficiently and deliver a high-quality product to the client within the agreed timeline. This experience taught me the importance of thorough testing and open communication in maintaining project quality and client satisfaction.

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