Sure, here is an SEO-friendly HTML answer for the asked interview question:

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Software Support Engineer Interview Question: Can you describe a time when you had to troubleshoot a challenging software problem and how you resolved it?

During my previous role as a Software Support Engineer, I encountered a challenging software problem where the application was consistently crashing for a specific group of users. To troubleshoot this issue, I analyzed the crash logs, conducted thorough testing, and consulted with the development team to understand the root cause.

After identifying that the problem was related to a memory leak in the code, I worked closely with the developers to patch the issue and release an updated version of the application. I then conducted extensive testing to ensure that the fix resolved the crashing problem for the users.

By following a systematic troubleshooting approach and collaborating effectively with the development team, I was able to successfully resolve the challenging software problem and improve the overall stability of the application.

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This HTML code provides a structured and SEO-friendly answer to the interview question regarding troubleshooting a challenging software problem as a Software Support Engineer. It includes relevant metadata, descriptive content, and a clear explanation of the problem-solving process.