During a project, I encountered a software problem where an application was crashing unexpectedly. My process for finding a solution involved:

1. Identification: First, I closely examined the error logs and gathered information on when and how the crashes occurred.
2. Isolation: I then identified the specific modules or functions that were causing the crashes and isolated them for further investigation.
3. Research: Next, I researched relevant documentation, forums, and other resources to understand any known issues related to the problem.
4. Testing: I conducted various tests, including running debug tools, performing code reviews, and simulating different scenarios to pinpoint the root cause.
5. Collaboration: If needed, I collaborated with team members or escalated the issue to developers to gain insights or assistance in resolving the problem.
6. Resolution: Finally, I implemented a fix based on the identified root cause, tested it thoroughly, and verified that the application no longer crashed.