Resolving Conflict in the Pharmacy Setting: A Case Study
Dealing with conflicts in the pharmacy setting is a common challenge that requires effective communication and problem-solving skills. One situation where I had to resolve a conflict with a difficult coworker stands out in my mind.
Focus Keyword: resolving conflict in the pharmacy setting
While working at a busy pharmacy, I encountered a coworker who consistently disregarded our team's established protocols for handling medications. This behavior not only jeopardized patient safety but also caused tension among staff members.
To address this issue, I initiated a one-on-one conversation with the coworker to understand their perspective and concerns. By actively listening and expressing empathy, I was able to uncover the root cause of their actions - feeling overwhelmed by workload and an unfamiliarity with the correct procedures.
Through collaboration, I provided additional training and guidance to help the coworker better understand and adhere to our pharmacy's protocols. By offering support and constructive feedback, we were able to resolve the conflict and create a more harmonious work environment.
In conclusion, resolving conflict in the pharmacy setting requires effective communication, empathy, and a willingness to collaborate towards a common goal of patient safety and quality care.
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