Can you discuss a real-world scenario where you encountered a significant software bug and walk me through the steps you took to identify, report, and resolve it?

Answer:

During my time working in the Quality Assurance field, I encountered a significant software bug in a customer-facing e-commerce platform. The bug was causing incorrect pricing to be displayed on the checkout page, leading to potential revenue loss for the company.

Here are the steps I took to identify, report, and resolve the bug:

1. Identification: I first noticed the discrepancy in pricing during a routine testing of the checkout process. I replicated the issue multiple times to ensure it was not a one-time occurrence.
2. Reporting: I documented the bug with detailed steps to reproduce, screenshots, and any relevant logs. I then submitted a bug report in our tracking system, highlighting the impact on the business and urgency for a fix.
3. Resolution: I collaborated with the development team to investigate the root cause of the bug. We found that the pricing logic was not correctly applying discounts for certain product combinations. The developers quickly created a fix, which I tested thoroughly to verify the issue was resolved.

After the fix was deployed to the production environment, I conducted regression testing to ensure no new issues were introduced. The bug was successfully resolved, and the pricing accuracy was restored on the checkout page, preventing any potential revenue loss for the company.