Sure! Below is an SEO-friendly HTML answer for the interview question on identifying a quality issue:

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Example of Identifying and Resolving Quality Issues

During my time at Company XYZ, I noticed a recurring quality issue in a specific product line. The issue was related to the packaging material, which was causing damage to the product during transit, leading to customer complaints and returns.

To address this problem, I initiated a thorough review of the packaging process and conducted tests to identify the root cause of the issue. It was discovered that the material used was not durable enough to protect the product adequately.

After identifying the issue, I collaborated with the production and quality control teams to source and test alternative packaging materials. We conducted multiple rounds of testing until we found a solution that addressed the quality issue without significantly increasing production costs.

Implementing the new packaging material resulted in a significant decrease in product damage during transit and a notable reduction in customer complaints. This process not only resolved the quality issue but also improved customer satisfaction and retention rates for that product line.

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Focus Keyword: Identifying Quality Issues in Product or Proce