Sure! Here is the SEO-friendly HTML answer for the interview question "Can you provide an example of a time when you had to handle a difficult or irate customer?":

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Handling Difficult Customer Example

During my time working at XYZ Company, I encountered a situation where a customer was irate about a delayed shipment. The customer was upset and frustrated due to the inconvenience caused by the delay. In response, I listened actively to the customer's concerns, empathized with their situation, and assured them that I would do everything in my power to resolve the issue.

I then proceeded to investigate the reason for the delay and provided regular updates to the customer on the status of their shipment. By demonstrating transparency, empathy, and a willingness to address the problem promptly, I was able to defuse the customer's anger and turn the situation around. Ultimately, the customer appreciated the proactive communication and effort put forth to resolve the issue.

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Focus keyword: "difficult or irate customer"