How would you troubleshoot a network issue where a device is unable to connect to the internet, but can successfully connect to other devices on the local network?

How to Troubleshoot Network Issues: Device Unable to Connect to Internet

When troubleshooting network issues where a device is unable to connect to the internet but can successfully connect to other devices on the local network, follow these steps:

1. Check Network Settings: Ensure the device has the correct IP address, subnet mask, gateway, and DNS settings.
2. Restart Device: Sometimes a simple restart can resolve connectivity issues. Turn the device off and back on to refresh network connections.
3. Check Gateway & Router: Verify that the gateway and router are functioning properly. Restart them if necessary.
4. Test Connection with Other Devices: Confirm if other devices can access the internet on the same network. This can help identify if the issue is isolated to the specific device.
5. Update Network Drivers: Ensure network drivers on the device are up to date. Outdated drivers can cause connectivity problems.
6. Disable Firewall/Antivirus: Temporarily disable firewall or antivirus software to check if they are blocking internet access.

If the problem persists after trying these troubleshooting steps, seek assistance from a network administrator or IT support team to diagnose and resolve the issue effectively.