suresh During my time as a restaurant manager, I successfully resolved a conflict between staff members by implementing effective communication and conflict resolution strategies. The situation arose when two servers had a misunderstanding over table assignments, leading to tension and a drop in team morale.
I immediately called a meeting with the involved parties to listen to their perspectives and understand the root cause of the conflict. By actively listening and showing empathy, I was able to uncover that the issue stemmed from a lack of clarity in the table rotation system.
After identifying the underlying problem, I revised the table assignment protocols and clearly communicated the updated procedures to the entire staff. I also organized a team-building activity to foster better camaraderie among the team members.
Through open communication, proactive problem-solving, and fostering a positive work environment, I successfully resolved the conflict between the staff members and restored a harmonious work atmosphere in the restaurant.
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