What steps would you take to troubleshoot network connectivity issues?

Steps to Troubleshoot Network Connectivity Issues

As an IT Support Engineer, I would follow the following steps to troubleshoot network connectivity issues:

1. Check Physical Connections: Ensure that all cables are securely connected and in good condition.
2. Verify Network Settings: Check IP address, subnet mask, and gateway settings to ensure proper configuration.
3. Restart Network Equipment: Power cycle routers, modems, switches, and other network devices to resolve potential issues.
4. Test Connectivity: Ping a known IP address or website to check for network connectivity.
5. Check Network Configuration: Review firewall settings, DNS configurations, and network protocols.
6. Update Network Drivers: Ensure that network adapter drivers are up to date to avoid compatibility issues.
7. Utilize Network Troubleshooting Tools: Use tools like traceroute, nslookup, and Wireshark to diagnose network problems.
8. Consult Documentation: Refer to network manuals, guides, and knowledge base for troubleshooting guidance.
9. Contact Internet Service Provider (ISP): If all else fails, reach out to the ISP to check for any network disruptions or outages.

By following these steps systematically, I aim to identify and resolve network connectivity issues efficiently.