Interview Question: How do you prioritize and manage multiple support requests from senior executives with competing deadlines?

When faced with multiple support requests from senior executives with competing deadlines, I prioritize and manage them by following a structured approach:

1. Assessment: I start by assessing the urgency and importance of each request. I consider factors such as potential impact on the business, seniority of the executive making the request, and deadline urgency.
2. Communication: I communicate with the senior executives to confirm and clarify their requirements and priorities. This ensures a clear understanding of expectations and helps in managing their expectations.
3. Priority Setting: Based on the assessment and communication, I establish priorities for each request. I focus on high-impact tasks and urgent deadlines to ensure timely completion.
4. Resource Allocation: I allocate resources wisely, considering the time and effort required for each request. I may delegate tasks to team members or seek additional support if needed to meet the competing deadlines.
5. Time Management: I create a detailed schedule or to-do list to manage my time effectively. I set deadlines for each task and monitor progress closely to ensure timely completion.
6. Flexibility: I remain flexible and adaptive to changing priorities. If new urgent requests arise, I reassess and adjust my priorities accordingly to meet the needs of senior executives.

By following this structured approach, I am able to effectively prioritize and manage multiple support requests from senior executives with competing deadlines, ensuring efficient and timely delivery of results.